Shipping and Delivery Policy
Shipping and Delivery
We strive to deliver your order as quickly and accurately as possible. In this document, you will find all the information regarding our shipping and delivery policy.
Processing Time
Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive an email with tracking details.
Delivery Time
The average shipping time is between 3 to 7 business days, depending on your location. Please note that delivery may experience delays during busy periods or due to customs procedures.
Shipping Method and Origin
All orders are shipped directly from our supplier in China. As a result, customs fees may apply, depending on the destination country.
Shipping Costs
Shipping costs are displayed at checkout. These are based on the weight of the items, the destination, and the chosen shipping method.
Responsibility During Shipping
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If the tracking information shows that the package has been delivered, the responsibility lies with the customer.
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Please double-check your shipping address carefully; errors must be reported within 24 hours after placing the order.
For any questions regarding shipping, you can contact us via info@jamesclairelondon.com.