Terms and Conditions

These terms and conditions apply to all purchases made through the website of James & Claire London and can be contacted via info@jamesclairelondon.com.

1. Applicability

By placing an order, you agree to these terms and conditions.

2. Product Information

We make every effort to describe the products correctly and provide up-to-date information. However, typographical errors or inaccuracies may occur.

3. Ordering and Payment

Orders are processed upon receipt of full payment. Available payment methods may vary depending on the country. Customers are responsible for checking which payment methods are available for their location.

4. Processing and Delivery

Processing time: 1-3 business days
Shipping time: 3-7 business days (depending on location)
Shipping is done directly from our supplier in China.

5. Returns and Cancellations

Please refer to our separate Return Policy for all related conditions.

6. Liability

We are not responsible for loss or damage during shipping if the tracking shows that the package was delivered. Always double-check the address provided to ensure accuracy.

7. Intellectual Property

All content on the website (texts, photos, logos) is the property of James & Claire London and may not be used without permission.

8. Complaints Procedure

Complaints can be submitted in writing via info@jamesclairelondon.com. We aim to respond within 5 business days.

9. Applicable Law

These terms and conditions are governed by Dutch law.

Terms and Conditions